Partner program compliance requirements

Understanding the partner program’s compliance requirements

The Adobe Business Compliance Training & Questionnaire (BCTQ) is a cornerstone of Adobe’s partner compliance initiative. It ensures that all partners, regardless of level or geography, are aligned with Adobe’s ethical and legal standards.

Completing the BCTQ is mandatory for maintaining access to key partner program benefits.

What’s involved in the BCTQ

The 20-minute video training and questionnaire are designed to confirm a partner organization’s understanding and adherence to Adobe’s Business Partner Code of Conduct. This code outlines expectations for ethical behavior, legal compliance, and responsible business practices, including:

• Integrity and fairness in all dealings with Adobe.
• Compliance with laws, including anti-corruption regulations like the U.S. Foreign Corrupt Practices Act.
• Avoidance of conflicts of interest.
• Protection of confidential information and intellectual property.
• Alignment with global standards such as the Responsible Business Alliance and UN Global Compact.

Who has to complete the BCTQ?

The requirement to complete the BCTQ varies by partner type and program level:

• Partners at the Silver level and above must complete the BCTQ during onboarding and renew it every two years to remain in good standing.
• Community partners are only required to complete the BCTQ if they want access to the Sales Center.
• All partners have the option of choosing blanket compliance, which allows one authorized contact to complete the BCTQ for their entire account hierarchy, selecting which entities and affiliate accounts they want to cover.

The BCTQ must be completed by an authorized representative of the partner organization. This individual must be listed as an administrator or as a designated legal and compliance contact on the partner profile page, available under the manage profile section of the Partner Experience Hub. The representative must self-attest that they are “authorized, empowered, and knowledgeable” to complete the compliance training and select which offices within their company hierarchy they are covering as part of the compliance process.

Timing for compliance renewal and restrictions from missed deadlines

The BCTQ must be renewed every two years. This ensures that partners continue to meet Adobe’s evolving compliance requirements.

Tip: Mark your calendar ahead of the next renewal date with a reminder to re-submit the BCTQ.

Without timely BCTQ completion, partners at the Silver level and above will be restricted from participating in the program until the requirement is met. Access to the Sales Center will be locked, which means no deal registrations will be possible and reporting on opportunities and leads will be restricted. Access to the Benefits Center and à-la-carte benefit purchases will also be restricted, and only the existing membership subscription can be maintained.

In the event of a missed compliance completion or renewal deadline, a series of alerts and reminder emails will be issued to partner administrators and designated legal and compliance user contacts. Once appropriate action is taken, full program access is restored.