Partner Benefits Center

Requesting benefits

Any registered partner user can access the Benefits Center to request a specific benefit if the company’s compliance is active. Only Billing Admins can manage membership level changes.

While users can view the details of all benefits in the catalog, the ability to add to cart and checkout may be restricted for specific benefits based on partner level.

For benefits that involve direct collaboration with Adobe (e.g. Adobe-supported press release, Adobe for Business blog posts, and agency-delivery benefits), you will submit the request through the Benefits Center and after checkout, the partner team will review your request. Then the team will email you via Adobe Workfront where you will submit supplemental information according to the instructions in the email.

Go to Benefits Center View all partner benefits

View or manage billing information

You can update the billing details for any subscription or add-on you’ve purchased directly. However, if the membership subscription or add-on was purchased by a colleague, only that colleague or a designated Billing Admin can update the billing details.

1. Navigate to the Benefits Center
2. Click your avatar on top right and select Benefits dashboard
3. Click Subscriptions from the side navigation on the left
4. Click Edit next to the subscription you want to edit to view payment details
5. Click on Manage payment information to update your billing address or payment method
6. Click Save to save changes

Membership renewals

Membership subscriptions automatically renew at the start of each program year, and partners will receive multiple reminders about upcoming renewals and eligibility status.

• Renewal. If you continue to be eligible at your current partner level, your subscription will automatically renew at the same level. If you cancel your subscription auto-renewal, you will be down-leveled to Community at the start of the program year in March.

• Renewal and upgrade. If you qualify for a higher partner level at the time of renewal, you must choose whether to upgrade to the higher level or stay at your current level. If you decline the upgrade, you will renew at your current level.

• Renewal and downgrade. If you no longer maintain the required earned level, you will be automatically down-leveled at the time of renewal.

Upleveling partnership

Advancing to higher levels in the Digital Experience Partner Program unlocks more value in terms of expanded benefits and access to resources.

Upleveling is managed through the Benefits Center. For more insight on different level requirements and benefits, view the program guide.

• Community to Silver. No earn-to-play requirements. Partners must pay the Silver level fee and can uplevel at any time.

• Silver to Gold. Must meet earn-to-play requirements for the higher level.

• Gold to Platinum. Must meet earn-to-play requirements for the higher level.

Partners can now uplevel mid-year at no cost. If a partner becomes eligible to uplevel during the course of the year, they will be notified by Adobe and can accept the mid-year uplevel at no cost. At the end of your current membership year, you will be auto-renewed at the higher level when the new program year starts. Please note that only Billing Admins can request an uplevel.

View program guide

Cancel auto-renewal

To cancel auto-renewal for a membership subscription or a la carte add-on:

1. Navigate to the Benefits Center
2. Click your avatar on top right and select Benefits dashboard
3. Click Subscriptions from the side navigation on the left
4. Click Edit next to the subscription you want to edit to view payment details
5. Click on Cancel auto-renewal
6. Confirm cancellation on the dialog box

After submitting your cancellation, you’ll receive an email confirmation and your access will continue until the next program year begins.