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SUPPORT GUIDE

Adobe Application Sandboxes

Updated: February 10, 2026

https://main--da-dx-partners--adobecom.aem.page/eds/partners-shared/fragments/product-overview/notification

Overview

One of the most popular benefits of joining the Adobe Digital Experience Partner Program is gaining access to Adobe application sandboxes. Available to Silver, Gold, and Platinum program members, sandboxes deliver real business value by enabling risk-free experimentation, skill development, and customer engagement. Use a sandbox to test new integration ideas without jeopardizing live systems, train teams on Adobe products in a controlled environment, and build demos and proof of concepts to showcase capabilities to potential customers.


Intended use and limitations

Sandboxes are made available to facilitate employee training, develop advanced competencies, create and deliver customer demos, and for the development of replicable partner-led solutions.

While sandboxes offer a lot of flexibility, certain activities are prohibited to maintain compliance and security. Those activities include:

  • Load or stress testing
  • Penetration testing or destructive activities
  • Production activities, including pilots
  • Storing Personally Identifiable Information (PII)
  • Handling customer proprietary information
  • Development or testing of customer implementations covered under product licensing
  • Supporting ongoing business or personal activities (ex: corporate websites, partner marketing analytics)

Types of sandboxes

Adobe offers two types of sandboxes for eligible partner program members: Standard and Premium.

  • Standard sandboxes provide access to core Adobe products and are ideal for integration development, testing, and demonstration use cases.
  • Premium sandboxes may include early access to new Adobe products, dedicated instances, or specialized configurations that support more complex scenarios.

The number of standard and premium sandboxes available to a partner is determined by program level. Partner administrators can validate sandbox entitlements through the Company entitlements section of the Company Profile. Additional sandboxes may be available for a la carte purchase through the Partner Benefits Center.

Available standard sandboxes

Standard sandboxes
Name
Description
Product Family
Analytics
Adobe Experience Cloud
Target Premium
Adobe Experience Cloud
Adobe Experience Manager
as a Cloud Service
Adobe Experience Manager
Adobe Experience Platform PALM
Single AEP sandbox in AEP instance
Adobe Experience Platform
Adobe Journey Optimizer
Adobe Experience Platform Apps
CJA B2B
Adobe Experience Platform Apps
Mix Modeler
Adobe Experience Platform Apps
AJO B2B M1.5
Adobe Experience Platform Apps
Campaign v7 Hosted
Adobe Campaign
AEP Agent Orchestrator
limited offering
Adobe Experience Platform Apps
AJO Experimentation Accelerator
Adobe Experience Platform Apps
Federated Audience Composition
Adobe Experience Platform Apps
Workfront
Workfront
Firefly Services API Key
3K API operations
Adobe Creative Cloud
Firefly Services
3K API operations
Adobe Creative Cloud
Commerce Cloud
Adobe Commerce
Commerce as a Cloud Service
Adobe Commerce
Commerce Optimizer
Adobe Commerce
Marketo
Adobe Marketo Engage
Audience Manager
Adobe Audience Manager
Marketo Measure (Bizible)
Adobe Marketo Engage
Adobe Acrobat Sign Sandbox
5 seats
Adobe Document Cloud
Content Hub
Adobe Experience Manager
AEM Sites Optimizer
Adobe Experience Manager
Please note that this is not a comprehensive list. We will continue to make additional sandboxes available to partners in alignment with Adobe’s release schedule. If a sandbox is not listed, you are welcome to submit a support request for further information.

Available premium sandboxes

Premium sandboxes
Item name
Product Family
Details
Adobe GenStudio for Performance Marketing
Adobe GenStudio for Performance Marketing
Adobe Experience Platform
Adobe Experience Platform
Adobe Acrobat Premium for Enterprise
Adobe Document Cloud
5 seats
Adobe Substance 3D
Adobe Creative Cloud
Adobe Campaign v8 with Web
Adobe Campaign
Adobe Frame.io Enterprise
Adobe Creative Cloud
5 seats
Adobe Firefly Services
Adobe Creative Cloud
3K API operations
Adobe Firefly Custom Models
Adobe Creative Cloud
10 models
Adobe Express & Adobe Firefly
Adobe Creative Cloud
5 seats
Adobe Creative Cloud for Enterprise
Adobe Creative Cloud
5 seats

Requesting sandboxes

As part of the partner program unification, the process for requesting sandboxes has been updated. After the unified program launch on March 1, 2026, all sandbox requests—whether part of your level entitlements or being purchased a la carte—will be managed through the Partner Benefits Center. Note that each transaction in the Benefits Center is limited to four (4) Standard sandboxes or one (1) Premium sandbox per checkout.

Once your order is reviewed and approved, provisioning typically takes five (5) business days. However, please note that timelines may vary based on product type, request volume, and quarter-end processing.

Request now

View currently provisioned sandboxes

Before requesting new sandboxes, we ask all users to review which sandboxes have already been provisioned for your organization by visiting the Company entitlements section. This screen also shows the lead contact for sandboxes at the partner company. Note that the number displayed on the entitlements screen shows the total number allowed as part of your membership level and also shows how many sandboxes have already been provisioned.

View provisioned sandboxes

We highly recommend that all partners who request sandbox access have the following positions and resources in their organization:

  • Qualified administrative resources to monitor and guide your use of Adobe software
  • Users who have completed Adobe training for or achieved certification in Adobe software
  • Users with experience implementing Adobe software

The Products tab

The Products tab has the list of Adobe products that the software integration might support. You can choose one or more products as ‘Required’ or ‘Optional.’ Required products are the ones that the software integration needs to function properly. Optional products are the ones that the integration supports but doesn’t necessarily require.

Technical support options

Partners with sandboxes must designate their own internal product experts to vet and attempt to resolve issues arising from use of the sandbox or its software. After the internal contact has become involved, they can request further assistance from Adobe if required. Contacts should submit a help ticket to request assistance. Response times vary according to use case and issue severity, but users will generally receive a response within one (1) business day.

Submit help ticket

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