Support Guide
Adobe Application Sandboxes
Updated: February 10, 2026
Overview
One of the most popular benefits of joining the Adobe Digital Experience Partner Program is gaining access to Adobe application sandboxes. Available to Silver, Gold, and Platinum program members, sandboxes deliver real business value by enabling risk-free experimentation, skill development, and customer engagement. Use a sandbox to test new integration ideas without jeopardizing live systems, train teams on Adobe products in a controlled environment, and build demos and proof of concepts to showcase capabilities to potential customers.
Intended use and limitations
Sandboxes are made available to facilitate employee training, develop advanced competencies, create and deliver customer demos, and for the development of replicable partner-led solutions.
While sandboxes offer a lot of flexibility, certain activities are prohibited to maintain compliance and security. Those activities include:
- Load or stress testing
- Penetration testing or destructive activities
- Production activities, including pilots
- Storing Personally Identifiable Information (PII)
- Handling customer proprietary information
- Development or testing of customer implementations covered under product licensing
- Supporting ongoing business or personal activities (ex: corporate websites, partner marketing analytics)
Types of sandboxes
Adobe offers two types of sandboxes for eligible partner program members: Standard and Premium.
Standard sandboxes provide access to core Adobe products and are ideal for integration development, testing, and demonstration use cases.
Premium sandboxes may include early access to new Adobe products, dedicated instances, or specialized configurations that support more complex scenarios.
The number of standard and premium sandboxes available to a partner is determined by program level. Partner administrators can validate sandbox entitlements through the Company entitlements section of the Company Profile. Additional sandboxes may be available for a la carte purchase through the Partner Benefits Center.
View program guide
Learn more about sandboxes
Requesting sandboxes
As part of the partner program unification, the process for requesting sandboxes has been updated. After the unified program launch on March 1, 2026, all sandbox requests—whether part of your level entitlements or being purchased a la carte—will be managed through the Partner Benefits Center. Note that each transaction in the Benefits Center is limited to three (4) standard sandboxes or one (1) premium sandbox per checkout.
Once your order is reviewed and approved, provisioning typically takes five (5) business days. However, please note that timelines may vary based on product type, request volume, and quarter-end processing.
View currently provisioned sandboxes
Before requesting new sandboxes, we ask all users to review which sandboxes have already been provisioned for your organization by visiting the Company entitlements section. This screen also shows the lead contact for sandboxes at the partner company. Note that the number displayed on the entitlements screen shows the total number allowed as part of your membership level and does not take into consideration how many sandboxes have already been provisioned.
View provisioned sandboxes
Recommended partner resources for sandboxes
We highly recommend that all partners who request sandbox access have the following positions and resources in their organization:
- Qualified administrative resources to monitor and guide your use of Adobe software
- Users who have completed Adobe training for or achieved certification in Adobe software
- Users with experience implementing Adobe software
The Products tab
The Products tab has the list of Adobe products that the software integration might support. You can choose one or more products as ‘Required’ or ‘Optional.’ Required products are the ones that the software integration needs to function properly. Optional products are the ones that the integration supports but doesn’t necessarily require.
Technical support options
Partners with sandboxes must designate their own internal product experts to vet and attempt to resolve issues arising from use of the sandbox or its software. After the internal contact has become involved, they can request further assistance from Adobe if required. Contacts should submit a help ticket to request assistance. Response times vary according to use case and issue severity, but users will generally receive a response within one (1) business day.