June, 2026
Bringing Agentic Search to Adobe Experience Manager for a Global Pharmaceutical Leader
When one of the world's largest pharmaceutical companies set out to modernize discovery across its Adobe Experience Manager environment, they didn't just need better search.
Industries
Healthcare & Life Sciences
Financial Services & Insurance
Government / Public Sector
Retail
When one of the world's largest pharmaceutical companies set out to modernize discovery across its Adobe Experience Manager environment, they didn't just need better search. They needed a search that could understand intent, respect strict governance, and scale into an agentic future. The enterprise found that capability in SearchBlox, an Adobe Gold Technology Partner whose SearchAI platform is built to extend AEM natively.
The relationship began inside the Adobe ecosystem itself. As an Adobe Technology Partner with a published listing on Adobe Exchange, SearchBlox was already positioned where Adobe customers look for vetted, AEM-ready solutions. That visibility, through Adobe's partner channels, is how the pharmaceutical company first connected with SearchBlox and invited the team into a formal RFP process.
The customer had already invested in Adobe Experience Manager to manage its content, workflows, and digital assets. What it lacked was a discovery layer that could keep pace: one that understood conversational, intent-rich queries, surfaced answers from both AEM sites and the Adobe DAM, and did so on a platform the organization could trust with sensitive, regulated information. In a pharmaceutical environment, governance and security aren't features, they're requirements.
Rather than rely on a deck and a promise, SearchBlox demonstrated fit directly. The team delivered a comprehensive proof of concept showing how SearchAI works hand-in-hand with Adobe, indexing pages, content, and DAM assets directly from AEM across both Author and Publisher, staying in sync with every publish and edit in real time, and returning grounded, source-cited answers from the customer's own content.
The POC made the integration story tangible: this was a solution that worked with Adobe out of the box.
The pharmaceutical company selected SearchBlox on the strength of its integrations and capabilities. Several factors stood out:
- Native, out-of-the-box AEM integration. SearchAI connects directly to Adobe Experience Manager and the Adobe DAM, with no heavy custom development to get to value.
- Private deployment. Their team replaced a homegrown solution in their private environment with SearchAI, including a private LLM, whose architecture ensured compliance with all their security requirements.
- Ease of use. The platform was straightforward to deploy and to run, built so the customer's own team could operate it.
- AI built in. RAG, pre-built agents, chatbots, AI-powered search, and grounded AI answers extend naturally across AEM sites and digital assets.
- Governance and trust by design. SearchAI is SOC 2 attested, HIPAA aligned, and ISO/IEC 27001:2022 and ISO/IEC 42001:2023 (AI management) certified, a profile suited to a regulated, security-conscious pharmaceutical enterprise.
Together, these gave the customer confidence that SearchBlox could deliver modern AI discovery on top of its existing Adobe investment, quickly, securely, and without disruption.
Just as important as solving today's discovery challenge was preparing for tomorrow's. SearchAI positions the customer for an agentic search world, where search doesn't just retrieve, but reasons and acts. With Model Context Protocol (MCP) on the roadmap for the deployment, the organization is set up to connect SearchAI to AI agents and assistants as those use cases mature, all anchored to the trusted content already living in Adobe Experience Manager.
A partnership that extends Adobe
This story reflects what the Adobe technology partner ecosystem is built to enable: customers extending the platforms they already trust with specialized, deeply integrated capabilities. By bringing agentic search, AI-powered answers, and conversational discovery to AEM and the Adobe DAM, natively and securely, SearchBlox helps Adobe customers turn their content investment into faster answers and better experiences. For a global pharmaceutical leader, that meant one clear outcome: more intelligent discovery across Adobe Experience Manager, with the governance to back it and the architecture to grow with them.
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