ADOBE STRATEGIC SALES PLAY
Customer-centric Engagement
B2C companies aiming to drive growth through customer-centric strategies require a unified platform for integrated customer data, insights, orchestration, and omnichannel delivery. This Strategic Play showcases how Adobe helps brands engage consumers to fuel lifetime value. Ideal for enterprises looking to consolidate or replace legacy marketing tools, this Strategic Play supports top-down directives and organizational alignment for transformation.
Note: For B2B accounts and use cases, check out the Marketing Orchestration Play under the B2B GTM Orchestration portfolio.
KEY MESSAGING
Start here: Customer-centric Engagement
B2C brands can move beyond one-time conversions by creating holistic customer profiles and delivering personalized engagement across every stage of the journey. Adobe’s connected platform unifies data, teams, and technologies to replace fragmented legacy tools, enabling consistent, customer-centric experiences that nurture relationships, drive loyalty, and boost customer lifetime value. With generative AI woven into workflows, practitioners gain speed and efficiency while brands gain the power to connect silos and orchestrate impactful omnichannel engagement.
Targeting & positioning guide
A comprehensive overview of the Sales Play, delivering critical insights and context to drive success.
Activation & discovery guide
Target net new and existing install base customers to advance through early sales stages and drive value conversations.
Customer presentation
Share the core narrative, including the landscape and challenges, and a vision for an improved future state.
Key value drivers
- Foster engagement with personalization to increase loyalty and customer lifetime value.
- Improve offer optimization and conversion.
- Fuel growth and loyalty by boosting mobile adoption with seamless customer journeys across channels.
- Boost ROI, marketing efficiency, and time to market by eliminating silos while leveraging technology consolidation and AI-infused workflows.
View all Sales Plays resources
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- caas:business-solutions/unified-customer-experience-ucx
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- caas:business-solutions/customer-centric-engagement
- caas:business-solutions/omnichannel-activation